New Era Moving Services, 703-330-5747, Manassas VA - Residential & Commercial Movers New Era Moving Contact Us New Era Moving Services New Era Moving About Us New Era Moving Home Page New Era Moving Contact Us New Era Moving Services New Era Moving About Us New Era Moving Home Page GSA Advantage

 

GSA Contract Holder, New Era Moving Services, Manassas VA

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FREQUENTLY ASKED QUESTIONS

 

How soon should I call a moving company?

 

The earlier, the better. The more lead time you can give, the more likely you will be able to meet your preferred delivery schedule. All moving companies, for their standard type of service, require alternate pickup and delivery dates. We'll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival. If your pickup and delivery dates are critical due to such factors as a lease expiration or a real estate closing, you may choose an extra-cost service, which will enable us to accommodate a more precise, reasonable schedule. You should discuss your specific pickup and delivery requirements with your agent, who can advise you regarding the types and costs of services available.

 

Do I need an estimate?

 

A relocation specialist will conduct a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Your agent will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate. Keep in mind that estimates  (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels and the services you authorize or which become necessary to handle your shipment. Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required. These shipments are handled by the local moving company, not the interstate carrier.

 

 What is a binding estimate?

 

A binding estimate or binding cost of service specifies, in advance, the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a "shuttle" to or from a location to which a full-size van cannot operate directly or a "long carry" from the street to the residence), the total cost will increase. Binding estimates are valid for the time period specified, up to 60 days. If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature. If you are interested in obtaining a binding estimate, please discuss it with your agent.

 

Are my household goods protected against loss or damage while they are in transit?

 

Yes, but how much protection you have and its cost to you depends upon the "valuation" program you choose, either Released Rate Liability or Full-Value Coverage. The valuation option you select determines the basis upon which any claim  will be adjusted and establishes the maximum liability. The liability for loss or damage is based upon federal laws and regulations, and has certain limitations and exclusions.  Valuation is not insurance. If you desire insurance, you should consult your insurance company representative about available insurance coverages.

 

Option 1: Released Rate Liability - Basic Coverage

With this type of valuation, New Era's maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.

 

Option 2: Full-Value Coverage

An additional charge applies for this option. Under this protection plan, if any article is lost, destroyed or damaged while under New Era's care, we will either 1) repair the  article to the extent necessary to restore it to the same condition as when it was received by New Era, or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality, or pay you for the cost of such replacement. New Era will determine the appropriate settlement method to be used, and our total liability for loss or damage will be equal to the amount you declare as the value of your shipment. However, the minimum total declared value must be at least equal to the weight of your shipment multiplied by $5.00.

 

Full-Value Coverage and deductible options are available in  dollar increments to fit your needs, at very attractive rates, as follows: Option A --No deductible; Option B -- $250.00 deductible; and Option C -- $500 deductible.

 

Can my possessions be stored temporarily?

 

If you are unable to take immediate possession of your new residence, your belongings can be stored. New Era provides safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage  charges, warehouse valuation coverage and final delivery charges from the warehouse (warehouse handling fees). If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent storage (long-term). Please ask your relocation specialist for information regarding storage arrangements.

 

Do my appliances need special attention?

 

Most refrigerators, washers, dryers and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts, such as motors on major appliances, washer drums, ice makers and the pickup arm on a  phonograph should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. It is the shipper's responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, a moving company will perform this service, using either its own qualified personnel or an authorized service company.